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Last Privacy Policy Update: September 15, 2023 in order to comply with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, has updated its Privacy Policy and web usage terms.

The Privacy Policy of PETS AWAY STORE SL describes the company’s practices regarding compliance with Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016, concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC (hereinafter, GDPR).

Data ControllerPETS AWAY STORE SL with VAT number B-10862597 and registered address at C/ 11 DE SETEMBRE,18, Lleida, 25680
Legal BasisConsent as a result of the submission of a contact or information request made by an interested person (Article 6.1.a of the GDPR). Categories of data: name, required email address.
Purpose of ProcessingRecording the name and email address for the purpose of sending information and maintaining communications.
Data RetentionThis information will be retained indefinitely unless the individual requests its deletion or cancellation.
RecipientsDestinatarios de cesiones de datos: empresas del grupo PETS AWAY STORE SL como CUNIPIC ANIMALS DE COMPANYIA o MASKOPIC PETFOOD SL
Rights of Data SubjectsYou have the right to access, rectify, delete, port, limit, and object to the processing of your data. You can exercise these rights by sending a written and substantiated request to the company’s registered address or to . Additionally, you have the right to lodge complaints with the relevant regulatory authority (

PETS AWAY STORE SL acknowledges that privacy is important to you. We want to make available to you how we collect, use, and disclose information. That’s why this Privacy Policy describes our privacy practices regarding the data we collect through:

  1. The websites we operate and from which you access this Privacy Policy, as well as other websites, blogs, or online communities owned by PETS AWAY STORE SL and its group of companies.
  2. The software applications we provide for use on computers or mobile devices (the “Applications”).
  3. The social media platforms through which you access this Privacy Policy (collectively, our “Social Media Pages”).
  4. HTML email messages that we send to you with a link to this Privacy Policy and through your communications with us.
  5. Requests for products or services.

We collectively refer to our Websites, Applications, and Social Media Pages as the “Services.” By using the Services, you agree to the terms and conditions of this Privacy Policy.

Controller of the processing of your personal data

The Controller of the Processing of your personal data is PETS AWAY STORE SL with VAT number B-10862597 and registered address at C/ 11 DE SETEMBRE,18, Lleida, 25680.

PETS AWAY STORE SL, as the Controller of the Processing of personal data, ensures an adequate and consistent level of protection for individuals with regard to their personal data, which is subject to processing, in accordance with the GDPR. It processes personal data fairly, with full responsibility, and in accordance with the legal bases that allow the lawfulness of processing, as specified in Article 6 of the GDPR.

We would like to inform you that PETS AWAY STORE SL maintains relationships with users through company-owned blogs, from which you can access information and subscribe to newsletters.

In order to comply with the General Data Protection Regulation, PETS AWAY STORE SL applies the principle of transparency in the processing of personal data. We provide interested individuals with concise, easily accessible, comprehensive, and easily understandable information. We also offer an email address for the exercise of the rights of access, rectification, deletion, limitation of processing, data portability, and objection, which will be addressed promptly and effectively at .

Collection of Personal Information

“Personal Information” refers to data that identifies you individually or is related to an identifiable person. Our entity may collect various Personal Information in accordance with the law, including:

  • Name
  • Gender
  • Postal address
  • Phone number
  • Email address
  • Financial information in certain circumstances
  • Preferred language
  • Important dates such as birthdays, anniversaries, and special occasions
  • Goods and/or services purchased
  • Identification of social media accounts, profile picture, and other publicly available data, or data available when linking your social media and loyalty accounts

If you provide us or our Service providers with any Personal Information of other individuals in connection with the Services, you represent that you have the authority to do so and to allow us to use such information in accordance with this Privacy Statement.

How we collect Personal Information

We collect Personal Information in various ways:

  • Service Request
  • We also collect Personal Information when you attend activities or promotional events that we organize or participate in, or when you provide your Personal Information to organize an event.
  • We collect Personal Information when you make a request by phone or communicate with us via email. These communications may be recorded for quality control and training purposes.
  • We collect Personal Information from independent professionals who have a relationship with PETS AWAY STORE SL.
  • We collect Personal Information from companies when we enter into a licensing agreement or similar contract to sell goods and services from PETS AWAY STORE SL. These companies are independent, and this entity is not responsible for the data processing they undertake or any of their policies or practices.
  • We collect demographic data and other data provided by you.

We collect other data, which are generally non-identifying and not directly related to a specific individual, and they include:

Personal Information from public databases. Through your browser or device, we collect certain information automatically, such as your MAC (Media Access Control) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, type and version of internet browser, and the name and version of the online Services (e.g., Applications) you use. We use this information to ensure that the online Services function properly.

Application Usage Data. We collect certain information when you download and use an Application, such as information about the Application’s usage, the date and time the Application accesses our servers, and what information and files have been downloaded to the Application based on your device number.

Information collected through Cookies. We collect certain data from cookies, which are data stored directly on the computer or mobile device you are using. Cookies allow us to collect information such as browser type, time spent on the online Services, pages visited, referral URLs, language preferences, and other aggregated traffic data. We use this information for security purposes, to facilitate navigation, display information more effectively, gather statistical information, personalize your experience while using the online Services, and recognize your computer to assist you in using the online Services. We also collect statistical information about the use of the online Services to continually improve their design and functionality, understand how they are used, and help us resolve issues. You can review information on how to control cookies at

Cookies also allow us to select which of our advertising notices and offers you might like and show them to you when you use the online Services or send you marketing emails. We also use cookies and other technologies to track responses to online advertising notices and marketing emails.

If you do not want us to collect data with cookies, you can review information on how to control cookies at

You can choose to accept cookies by changing your browser settings or managing your tracking preferences by clicking on “Tracking Preferences” at the bottom of our homepage. However, if you do not wish to accept cookies, you may experience inconvenience when using the online Services. For example, we may not be able to recognize your computer, and you will need to log in every time you visit us. You may also not receive our ads and offers that are relevant to your interests and needs. Currently, we do not respond to “Do Not Track” signals from your browser.

  • Pixel tags and other similar technologies. We collect data using pixel tags (also known as web beacons and transparent GIFs) in connection with some online Services to, among other things, track user actions on the online Services (including email recipients), measure the success of our advertising campaigns, and compile statistics about the use of the online Services.
  • Analytics. We collect data through Google Analytics and Adobe Analytics, which use cookies and other technologies to gather and analyze data about the use of the Services. These services collect data about the use of other websites, applications, and online resources. You can learn more about Google’s practices at and can disable them by downloading the Google Analytics Opt-out Browser Add-on at You can learn more about Adobe and opt-out of analytics activities at
  • Your IP address. We collect your IP address, which is a number automatically assigned to your computer by your Internet Service Provider (ISP). Each IP address is automatically identified and logged in our server records when a user accesses the online Services, along with the visit time and pages visited. We use IP addresses to calculate usage levels, diagnose server problems, and manage the online Services. We may also approximate your location based on your IP address.
  • Aggregate data. We may aggregate the data we collect, and this aggregated data will not personally identify you or any other user.


We use Personal Information to provide you with information about products and new offers as detailed below:

  • To provide services and manage commercial relationships with customers, make reservations, and send confirmations or messages.
  • Sending commercial communications.
  • Customizing your request according to your personal preferences.
  • Communicating offers tailored to your personal preferences.
  • Compliance with legal obligations applicable to the Data Controller.

We will use Personal Information to manage our business relationship with you because we have a legitimate interest. Additionally, we will use Personal Information to communicate with you with your consent. In some cases, we may ask you to provide Personal Information or other data directly. If you do not provide the requested data (*), we may not be able to provide the requested information or services.


Your personal data will not be transferred to any third party outside of the PETS AWAY STORE SL Group. We would like to inform you that CUNIPIC ANIMALS DE COMPANYIA SL and MASKOPIK PETFOOD S.L. are part of the Group. The latter is a company that markets products complementary to those marketed by PETS AWAY STORE SL and may be of interest to consumers.

In certain circumstances, your data may also be disclosed to public bodies and authorities (administrative or judicial) in cases where legal regulations require it.

Entities outside the Data Controller

This Privacy Statement does not address the privacy, data, and practices of entities that own websites or blogs outside of the PETS AWAY STORE SL Group, and we are not responsible for them. The inclusion of a link on the website does not imply that we or our affiliates endorse the linked site or service unless the privacy statement of that link expressly indicates otherwise. We have no control over the collection of your Personal Information by third parties or their use and disclosure of it.

We are also not responsible for the collection, use, disclosure, privacy, and security policies and practices of other organizations, such as Facebook, Apple, Google, Twitter, YouTube, Instagram, Microsoft, RIM, or any other developer or provider of applications, social media platforms, operating systems, including any Personal Information you disclose to other organizations.

External Advertisers

This Privacy Statement does not address the privacy, data, and practices of entities that own websites or blogs outside of the PETS AWAY STORE SL Group, and we are not responsible for them. The inclusion of a link on the website does not imply that we or our affiliates endorse the linked site or service.

We may use external advertising companies or marketers to display ads or sell products. To do this, these companies may place or recognize a unique cookie in your browser (including the use of pixel tags).


In our company, we strive to use reasonable organizational, technical, and administrative measures to protect Personal Information. Unfortunately, no data storage or transmission system can be guaranteed to be 100% secure. If you suspect that your interaction with us is no longer secure (e.g., if you believe the security of your account is at risk), please notify us immediately using the contact information provided below.

Access and Retention Options

You have alternatives regarding how we use your data, and we provide you with the necessary information to make the decisions you deem most appropriate.

If you no longer wish to receive informational or marketing emails, you can choose to unsubscribe or follow the instructions contained in any of the emails we send you.

We will try to fulfill your request as soon as possible. Please note that if you choose not to receive further marketing emails from us, we may still send you important administrative messages that you cannot block.

How can you access your Personal Information, change it, or delete it:

If you wish to review, correct, update, delete, restrict, or remove the Personal Information you have previously provided to us, or if you wish to receive an electronic copy of your Personal Information to transmit it to another company (if the law protects your right to data portability), you can contact us at or our registered office address: C/ 11 DE SETEMBRE,18, Lleida, 25680.

In your request, please clearly indicate which Personal Information you wish to change, whether you want to delete your Personal Information from our database, or any limitations you want to establish regarding our use of your Personal Information. For your protection, we can only implement requests regarding the Personal Information associated with the email address used to send your request, and we may need to verify your identity before implementing the changes. We will try to comply with your request as soon as reasonably possible.

Please note that we may need to retain certain information for record-keeping purposes or to complete any transaction you initiated before requesting the change or deletion. There may also be residual information that will remain in our databases and other records that will not be deleted.

In the event that you do not receive a satisfactory response and wish to file a complaint or obtain further information regarding any of these rights, you can contact the Spanish Data Protection Agency (


We will retain your Personal Information for as long as necessary to fulfill the purposes set out in this Privacy Policy, i.e., as long as the information or request relationship is maintained and no deletion is requested.

Data sensitive information

Unless specifically requested, we ask that you do not send us or share with us any sensitive Information or Data (e.g., social security number, official identification number, information related to your ethnic or racial origin, political opinions, religion and other beliefs, health, biometric or genetic characteristics, criminal history, union memberships, criminal or administrative proceedings, or judgments).

Transfer to other countries

In accordance with Article 13 of the GDPR, we inform you that there are no plans to transfer data to a third country or international organization.

Updates to this Privacy Statement

The “Last Updated” legend at the top of this page indicates when this Privacy Policy was last modified. Any changes will become effective when we post the updated Privacy Policy on the website.